Test Bank for Your Attitude Is Showing, 12/E 12th Edition : 0132429047

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Test Bank for Your Attitude Is Showing, 12/E 12th Edition : 0132429047

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A Descriptive Test Bank for Your Attitude Is Showing, 12/E By Sharon Lund O'Neil, University of Houston Elwood N. Chapman, deceased ISBN-10: 0132429047 • ISBN-13: 9780132429047

PART I: UNDERSTANDING YOURSELF
1.      You Can’t Escape Human Relations
Case 1: Reality
2.      Human Relations Can Make or Break You
Case 2: Adjustment
3.      Hold On to Your Positive Attitude
Case 3: Credit Blues
4.      When People Step on Your Attitude
Case 4: Bounce Back

PART II: RELATIONSHIPS WITH OTHERS
5.   Vertical and Horizontal Working Relationships
Case 5: Decision
6.   Your Potential and Productivity–A Closer Look
Case 6: Message
7.      The Winning Combination
Case 7: Insight
8.      Your Most Important Working Relationship
Case 8: Choice
9.      Understanding the Nature of Relationships
Case 9: Currency

PART III: MAXIMIZING YOUR RELATIONSHIPS
10.  Your Success as a Team Player
Case 10: Controversy
11.  Emotional Intelligence: Managing Stress, Frustration, and Aggression
Case 11: Frustration
12.  Restoring Injured Relationships
Case 12: Restoration
13.  Attitudes Among Culturally Diverse Co-Workers
Case 13: Communication

PART IV: Building Your Career
14.  Succeeding in a New Job or Assignment
Case 14: Nonprofessional
15.  Initiation Rites–Coping with Teasing and Testing
Case 15: Confrontation
16.  Absenteeism and Human Relations
Case 16: Balance
17.  Avoiding Six Common Human-Relations Mistakes
Case 17: Motivation
18.  Business Ethics, Rumors, and the Confidence Triangle
Case 18: Dilemma

PART V: SUCCESS AT EXPANDING YOUR ASSETS
19.  Goal Setting and Your Attitude
Case 19: Conflict
20.  Strategies for Advancing Your Career
Case 20: Preference
21.  Keeping a Positive Attitude Through Plateau Periods and Reorganizations
Case 21: Change
22.  When You Are Tempted to Scramble
Case 22: Interview
23.  Attitude Renewal
Case 23: Focus
24.  Leadership/Management: Your Career on the Move
Case 24: Sensitivity

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